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The Work was Done. The Hard Part was Getting Everyone Paid
The business development team was bending over backwards to win new contracts by crafting highly-personalized, complex agreements tailored to the specific business
needs of the customer. Unfortunately, it was growing exponentially more difficult for the back-office to accomodate such dealmaking to the point where
support costs began to consume an increasingly larger percentage of revenue thereby impeding management's desire to expand - in essence, they were about to sell more and earn
less. Planning, planning, and more planning eventually resulted in limitless flexibility from their new number-crunching software. |